Strict Refund Policy for Queueme Technologies Pvt Ltd

Last Updated: October 1, 2025

Merchant of Record & Legal Notice

Our payment process is handled by our reseller, Paddle, who is the Merchant of Record (MOR). This policy governs refunds initiated through Queueme Technologies Pvt Ltd. For statutory consumer rights (e.g., EU/UK Right of Withdrawal), you must contact Paddle Support directly at paddle.net.

1. The 14-Day Initial Purchase Policy

Refunds are extremely limited and only apply to the first purchase of a subscription.

We offer a 14-day refund window solely for first-time customers who experience a critical, persistent technical failure that prevents core service usage.

Eligibility: Applies only to the initial subscription fee for first-time customers.
Condition: A refund is only granted if Queueme Technologies Pvt Ltd, after reasonable effort, cannot resolve a documented, service-crippling technical issue reported within the 14-day period.
Waiver: By using the service, you acknowledge that our product is operational and waive any "change of mind" refund rights after 14 days.

2. Non-Refundable Charges (Strictly Enforced)

The following charges arefinal and non-refundable under all circumstances, except where legally mandated (e.g., statutory right of withdrawal, which is handled by Paddle):

Subscription Renewals: All charges for automatic renewal periods (monthly, quarterly, or annual) are final. It is the user's responsibility to cancel before the renewal date.
Partial Usage/Cancellations: We do not offer prorated or partial refunds for service cancellation at any time during a paid billing cycle. Access remains until the period ends.
Plan Changes: Fees related to plan upgrades, downgrades, or temporary pauses are final.
One-Time Fees: All charges for setup, professional services, customization, consulting, or specific feature add-ons are non-refundable.
Account Termination: Accounts terminated by Queueme Technologies Pvt Ltd due to violation of the Terms of Service are not eligible for any refund, regardless of time remaining on the subscription.

3. Right of Withdrawal (EU/UK Statutory Rights)

As the Merchant of Record, Paddle handles all statutory consumer rights, including the European Union and UK 14-day Right of Withdrawal (cooling-off period).

By purchasing the service, you explicitly request immediate access to the digital content, which may, where permitted by law, constitute a waiver of the statutory withdrawal right once the service has been performed.

4. How to Request a Refund

To request a refund under the limited 14-day initial purchase policy:

Attempt to resolve the technical issue by contacting technical support first.
If the issue remains critical and unresolved, send an email to info@queueme.io.
Subject Line: CRITICAL TECHNICAL REFUND REQUEST.

We reserve the right to verify all claims before forwarding an approved refund request to Paddle for processing.

5. Disputes and Chargebacks

Initiating a chargeback without first contacting Paddle Support or Queueme Technologies Pvt Ltd constitutes a breach of this policy. We reserve the right to immediately suspend or terminate your account and future access to our services if a chargeback is improperly filed or subsequently reversed in our favor.

6. Contact

Email (Billing Inquiries): info@queueme.io
Website: https://queueme.io