Queue Management System
Is your business so popular that people line up in queues to avail the services or products you offer? It can be heartening for you to see such long queues, but in the long run, it can only make your customers disgruntled and disappointed by the long wait times. If you have been using old-fashioned methods such as physical management and sign-in sheets to control queues, then it is high time you update to a queue management system.
What is Queue Management System?
This system involves meticulous use of technology to organize and control queues. The queue management software analyses four components such as the method of arrival, number of customers, service mechanism and characteristics of a queue to optimize the customer experience. This software can be customized as per your business requirements.
Types of Queue Management Systems
The early methods involved the use of physical barriers to organizing the queue of people to the service counters or stalls. Another early method was a sign-in sheet were consumers entered the details as and when they came in, and the receptionist/assistant called them up for service. These methods were tedious and time consuming and gave way to a ticket-based queue management system. Ticket kiosks were set up in the reception, lounge or waiting area and people who came in could punch out a ticket. They would then wait comfortably until their ticket number was called out or displayed on a board. Banks, takeaway food outlets, vehicle service stations and other businesses use this type of queue management system.
A recent advanced method is digital management. Visitors or customers are provided access to the queue management software where they enter the data. The software then schedules the appointment and shares the details with both the parties. Such an automated management system reduces the need for a client to come ahead of time and wait for their turn. The same kind of principle is used in online booking software.
Queue management system usually serves the following purpose for the customers or visitors:
1) Provides visibility
2) Reduces wait time
3) Enhances visitor experience
4) Reduces grievances
From the management’s view, queue management software helps efficiently manage crowds and create a better environment. Apart from customer-based benefits, you will also gain valuable insights regarding customer behavior from the software. The data can be used to improve a business decision, plan for expansion or look for ways to improve your customer relationship.
Business that can use Queue Management System
Business in Retail, Healthcare, Education, Government and Service will greatly benefit from using this automated queue management tool.
Queueme is an advanced queue management software that is easy to implement, use and customize. Contact us to set up this system in your firm.
Frequently Asked Questions
1. How does the queue management system work?
When a customer comes into the facility, he/she is assigned a queue number. The customer then waits in the lounge until the number is shown on the display screen. The other option for walk-in customers is to get the queue number and then go back. An SMS can be sent to the customer to remind them regarding the appointment time. So, they can just come in before the scheduled time. We also offer an option for the customer to preschedule appointments.
2. Can we use this queue management system for multiple counters?
Yes, you can use the queue management software for managing queues at multiple counters at the same time.
3. Do you provide remote booking option?
Yes, customers can use the remote booking option to preschedule appointments.
4. Does it reduce real and perceived wait times?
Yes, the queue management system organizes and streamlines the queue, reducing real and perceived wait times. As the system automatically allocates the next-in queue based on the counter availability, it reduces wait times.
5. Does it keep customers informed of the status of their wait?
Yes. The automatic reminder option can be used to keep customers informed regarding the status of their wait.
6. Does it empower staff to serve the customers better?
Yes. When the queues are more organized, the staff can focus on their work instead of trying to manage the queues. It also gives them a heads-up of the people waiting in a queue, so that they can plan their work accordingly.
7. Does it allow customers to spend their wait time more effectively?
Yes. Customers can choose to either wait in the lounge of the office or go about their personal work after scheduling the appointment. It also reduces the time they need to wait, without having any idea of when they will be attended to.
8. Can I get a free demo of queue management software?
We will be happy to give you a demo of our queue management software. Call us or drop an email to schedule a demo.
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